Pre-Appointment Check-In

Before a vehicle ever hits the bay, there’s already friction.
Customers call in to schedule service, but they don’t always know how to describe the issue. Advisors spend time decoding vague complaints. Parts aren’t prepped. Techs aren’t aligned. And the day gets off track before it even starts.
This module solves that.
The Pre-Appointment Check-In module uses a voice-based AI agent to engage customers before they arrive — capturing critical information in a natural, conversational flow. It asks the right questions, the way an expert service advisor would, and it actually listens.
The AI pulls in vehicle and service history, triangulates likely issues, and runs lightweight diagnostics based on symptoms. It checks the dealership’s parts inventory to confirm what’s in stock. It matches the repair needs with technician skillsets and availability. It estimates time-on-task — and only then does it offer intelligent appointment slots that make sense for the customer and the shop.
The result? Fewer surprises, tighter schedules, and a smoother experience on both sides of the counter.
Every appointment starts smarter. Every day runs leaner.